Relay

View available logistics companies, send connection requests, manage your existing connections, and monitor logistics activity.

🚚 Relay

Relay is a logistics platform that connects you with registered delivery companies that have their own network of riders. These businesses help you fulfill orders quickly and efficiently.

📊 Relay Overview

At the top of the Relay page, you will find a summary of your logistics engagement:

  • Total Logistics – The total number of delivery companies currently registered on Relay.

  • Available Logistics – Companies that are currently available for connection.

  • Connected Logistics – Companies your business is already connected to.

  • Pending Request – The number of connection requests still awaiting a response.

📋 Logistics List

Below the summary, you'll see a list of Relay-registered businesses. For each company, the following details are displayed:

  • Business Name & Address

  • Number of Riders – Total riders associated with the company.

  • Service Areas – Locations where the company delivers.

  • Delivery Method – E.g., bike, car, or van.

  • Status – Can be:

    • Available – Ready to be connected

    • Pending – Awaiting response to a connection request

    • Active – Already connected to your business

    • Inactive – The business is not accepting connections

On the far right, each row has a 3-dot menu for additional actions. The available options change depending on the status:

For Available companies:

  • View Details

  • Send Connection

For Pending requests:

  • View Details

  • Resend Connection

  • Cancel Request

For Active connections:

  • View Details

  • Disconnect Connection

For Inactive companies:

  • View Details

  • Send Connection

🔍 View Details

Selecting View Details opens a detailed page for that logistics company. This page includes:

  • Business Name and Address

  • Send Connection button (if not yet connected)

  • Tabs for:

    • Business Information:

      • Basic Details: Name, email, website (if available), number of riders.

      • Delivery Details: Base fee, fee per km, max delivery distance, service areas, delivery methods, and maximum fee.

    • Orders:

      • Displays the history of orders fulfilled by this company.

    • Activity:

      • Shows a log of recent interactions and changes related to this company.

🤝 Sending a Connection Request

To initiate a connection with a logistics company:

  1. Click “Send Connection” (from the View Details page or dropdown menu).

  2. A pop-up window will appear displaying the company’s delivery pricing (Base Fee, Fee Per Km, Max Distance, etc.).

  3. You have two options:

    • Negotiate Price:

      • Modify the base fee and fee per km to propose new terms.

      • Click Continue to move forward, or Back to cancel.

    • Continue:

      • Proceed with the default pricing setup.

  4. Select Branches:

    • Choose which of your branches should be linked to this delivery company.

    • Click Continue.

  5. Choose a Payment Plan:

    • Automated – Relay handles payments on your behalf.

    • Manual – You manage payments directly.

  6. Click “Send Connection” to complete the process.

🔁 Resend / Cancel / Disconnect
  • Resend Connection: Re-sends the request with your selected terms if the business has not yet responded.

  • Cancel Request: Withdraws your pending request.

  • Disconnect Connection: Ends the partnership with an active logistics company.

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